Hotel Policy
Guaranty Policy:
Credit card is required to guarantee the reservation.
Check In: 2:00 PM
Check Out: 1:00 PM
Credit Cards Accepted:
Visa and MasterCard.
Cancellation Policy:
Cancel one day prior day of arrival to avoid charges.
No Show Policy:
No shows are a one night charge.
Extra person Policy:
In the double room extra persons are permitted and they have an extra cost.
Kids Policy:
Children are considered under 11 years old, 2 children stay free of charge sharing the room with two adults.
Pets Policy:
Sorry, no pets allowed.
Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
Hotel Gallery
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Tel.: +52 (833) 278 00 40. Fax: +52 (833) 278 00 44.
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Esmeralda Hotel is a partner of www.VisitMexicoHotels.com